Latest Covid Update for Clients

15th June 2020.

Welcome to the new Covid Updates post (replacing the article published 30th March which you can still see here if you wish).

This post is designed to give you the latest information on where I am with regards my trading position and more importantly, my approach to working with clients as more businesses look to re-engage and get their corporate photography and video organised.

My Trading Position.

I’m still solvent and trading and looking stable for the foreseeable future. I’ve added a video service (please enquire), which means I can help you in more ways than before. All my image delivery systems are paid-up and fully functioning, so you can continue to access your online photo libraries with confidence.

Safety.

Of course I’m looking forward to working with high-quality clients once again, but this has to be safe for all involved.

Photography and video sessions will require a greater level of planning than before, which will probably require greater lead times. It’s possible some styles and types of photography will remain difficult, even impossible, for a while yet. Speak to me about what you’re hoping to achieve and we’ll work it through together.

Before attending your place of work I will need to be briefed on your safety measures and procedures.

Please bear in mind that carrying photographic equipment along with backdrops, lighting and stands can result in many more touch-points than might normally be expected. Where in the past clients have helped carry bags, this may not be appropriate. More comprehensive planning will allow me to do this safely. In some cases I will recommend a change in approach, which might mean your pictures won’t match with previously-taken sets. We’ll have to work and think differently for a while.

Set-up times will be extended and we will need to build this into the timings.

I will be using face coverings while working. They are not medical-grade, but will reduce the risk of me spreading coronavirus (assuming I have it and am asymptomatic – please see below for more on this).

I will bring my own alcohol hand gel, but please ensure there is ample access to hand washing facilities and hand gel and make sure I know where these facilities are.

If I feel I am starting to show symptoms of coronavirus prior to a job, I will do everything I can to ensure your event is covered by an alternative photographer, or we can re-arrange the date. Of course this virus can develop symptoms quickly and last-minute changes may be unavoidable. Likewise, if you or anyone in your team starts to show symptoms, please do not hesitate to let me know.

Postponements and cancellations.

I will work closely with you in the run-up to the photo session. If a cancellation or postponement becomes necessary for either party, we can discuss and agree the best way forward. I will do all I can to help. As a rule I charge the full assignment fee on jobs cancelled less than 24 hours prior to commencement, but I will take a view of this on a case-by-case basis.

My clients are my priority.

I will do everything I can to help you through this weird and challenging time and to get the imagery you need for all your visual communications, but I can help in other ways too. I’m here to help if you need to kick ideas around, or with reviewing your current imagery to see where improvements might be necessary. Steps such as this can mean that once you’re ready to go ahead with your next project, we’ve already done the groundwork.

In the meantime, keep well, stay safe and I look forward to working with you soon.

 

Tim

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